The Luxury Collection Hotel Manhattan Midtown

We had the BEST experience at this hotel for the last week celebrating my mom’s birthday. The staff was so so kind, from the bellman, to the door man, to the mini bar lady, to the managers. Everyone was so friendly and made us feel welcome! A huge snow storm rolled in and cancelled our flights leaving us stranded. The manager was so kind and worked with us to extend our rooms through the storm. The rooms themselves were stunning and we were so grateful to have a suite style room due to the storm. Our room was also very quiet! I cannot wait to come back, our experience way truly top notch!

I was skeptical of this hotel at first because of the 3.8 stars on Google however I noticed most of the comments were nitpicky. This hotel is AWESOME!! The rooms were very spacious with a living room to hang-out and the bathroom was definitely luxurious. Coffee service in the morning was a surprise and you cannot beat the location of this hotel. The staff were trained like a Ritz-Carlton to where they always greeted you and said something nice as they passed you. The hotel is an easy walk to 5th Ave, Times Square, Central Park, and the Broadway shows. Also, it did not have near the noise level as hotels in that area. I will definitely stay here again when I return to NYC.

Our stay was nothing short of extraordinary. From the moment we arrived until our departure, every detail reflected excellence, professionalism, and genuine care. Luz at the front desk set the tone with a warm and seamless check-in. She went above and beyond to ensure we felt welcomed, providing thoughtful recommendations and making us feel truly valued as guests. Even able to check us in early. Housekeeping was impeccable—our room was spotless, beautifully maintained, and always refreshed with great attention to detail. Chris deserves special recognition for his consistency and pride in his work at the entrance. He delivered outstanding service with kindness, attentiveness, and a true passion for hospitality. Every interaction felt personal and sincere. What truly makes the hotel exceptional is the people and location to everything. Each staff member we encountered was professional, friendly, and eager to help, creating an atmosphere of comfort and luxury throughout our stay. We look forward to returning and highly recommend this hotel to anyone seeking a true 5-star stay.

Stayed at the Luxury Collection Hotel in October 2025 as part of a Anniversary celebration vacation. Booked a standard one bedroom suite (The hotel is mostly suites) as a Platinum status Marriott member, used my NUAs to upgrade to a high floor Central Park view suite. The view was worth it. The hotel was pretty busy during our stay because of a Wedding Gown event going on at the hotel. But the event did not cause any issues. The concierge and bell staff was solid and professional. The suite we stayed in was roomy, comfortable and had solid amenities, of particular note the shower was very good with great water pressure and proper doors! The hotel still has some leftover artifacts from when the hotel was a Hilton Conrad, (Logos on the phones and some other spaces). The staff was good on check-in and check-out recognizing my status level with Marriott and utilizing my upgrades for the improved room.

I visited The Luxury Hotel Collection for a tour, and it was an excellent experience from start to finish. Our group was greeted warmly, and the staff made us feel comfortable right away. A special thank-you to Said, the Assistant Director of Front Office, who guided us with professionalism and kindness. He explained everything clearly, answered our questions, and helped make the tour genuinely enjoyable. The staff’s dedication and hospitality stood out, and I left with a great impression of how much care goes into creating a luxury stay. I would highly recommend visiting or staying here based on the wonderful service we received.

An excellent stay from start to finish. Service was consistently fast and friendly, the room was spotless, and turndown service truly made it feel like a home away from home. The location is ideal, just a short walk to Times Square, yet the hotel remains quiet and comfortable at night. Subway access is also conveniently close for traveling throughout the city. When our flight was canceled due to weather, the hotel was extremely accommodating and made extending our stay seamless. Room service was prompt and delicious. Overall, a wonderful experience and a hotel I would highly recommend.

I read several of the reviews and was pleasantly surprised with our stay. Overall I thought this was a lovely hotel with spacious comfortable rooms (we did have an upgraded suite, very curious to see the regular suite rooms). Service was friendly, although no one explained the hotel amenities or the destination charge. Large welcoming lobby and 8 elevators, 4 per half of the floors. We didn’t wait too long for the elevator. The rooms are on the older side but very comfortable and well appointed. The mini bar was completely stocked including several types of glasses. The bathroom was on the smaller side based on the size of the room, but the shower was large and updated. If you were to stay here for an extended stay you would not feel crowded. Very large closet area. Overall I really enjoyed this hotel and would return. The value here is exponentially greater than the Le Meridian, which is a few blocks away. The prices are somewhat comparable but this hotel is far superior in every aspect.

I can't say enough great things about my stay here! Check in was early and easy! I had a couple of simple requests and both were done before I arrived! The housekeeping was daily as was turn down with a cute chocolate on the nite stand The toiletries that came with the room smelled amazing and didn't dry my skin out...the bathroom vanity was a perfect spot to get ready for the day and freshen up in the evening. Also tried the restaurant onsite, Dabble...drinks and sliders were a great way to end the night ...I will definitely return!